This article explains how to use Session Replay to watch recorded user sessions and understand human behavior in your application. Session replays provide a visual playback of how visitors interact with your app, helping you troubleshoot issues and discover areas for improvement.
How Novus protects visitor privacy
Novus provides several privacy modes to protect sensitive visitor data during session recordings. You can choose from three primary privacy modes:
- Minimal Privacy. Only passwords are masked, and all other input fields are visible in recordings.
- All Inputs Masked. All input fields are masked, but text content and labels remain visible.
- Maximum Privacy. Only explicitly unmasked elements are visible, and everything else is hidden.
In addition to privacy modes, Novus allows you to apply specific actions to CSS selectors to further customize what is captured:
- Blocked. This action hides the element completely. Use this for highly sensitive data like credit cards, Social Security numbers, or API keys.
- Masked. This action obscures the text within the element. Use this for personal identifiers like email addresses or phone numbers.
- Unmasked. This action shows the element clearly. Use this to reveal safe elements like navigation menus or public labels when using Maximum Privacy.
Review your privacy configuration
You can review your active Session Replay privacy settings to understand how Novus captures visitor interactions.
- Select Admin from the menu.
- Locate the App Settings section.
- Select Session Replay under the Configuration heading.
Here, you can see your active privacy mode and review any custom CSS selectors that are blocked, masked, or unmasked.
Watch a session replay
Watch recorded sessions to observe exact visitor interactions, understand their behavior, and investigate issues.
- Select Session Replays from the menu.
- Review the list of available recordings. The table displays the visitor, account, session duration, activity percentage, frustration count, and date.