This article explains how to use Ask Novus to explore your product data, get answers to your questions, and analyze performance. Novus acts as your product assistant, using your product memory, personas, and flows to provide actionable insights.

Introduction to Ask Novus

Ask Novus is a conversational assistant that helps you understand your product's performance. Instead of manually building reports, you can ask questions using everyday language to learn about page views, feature adoption, and user behavior. Novus can also render live, interactive charts and metrics directly inline with its text answers.

Novus uses your product memory to give you context-aware answers, making it easy to find what you need without digging through raw data.

Access Ask Novus

You can access Novus directly in your dashboard or right from your Slack or Microsoft Teams workspace.

To use Novus in your browser:

1. Select Ask Novus at the top or bottom of your screen to open the chat panel.
2. Choose between a side panel or a bottom overlay using the view toggle icons at the top of the chat window. To use Novus in Slack or Microsoft Teams :
3. Mention @novus in a connected Slack or Microsoft Teams channel to ask a question.
4. Novus will reply directly in the thread with your answer.

Ask a question

You can ask Novus about any aspect of your product's performance.

1. Open the chat panel.
2. Select one of the suggested questions, like "How are our key flows performing?", or type your own question in the input field.
3. (Optional) Select the Microphone icon to dictate your question using your voice.
4. Select the Send icon. Tip: You can view past conversations or start a new one by selecting the Conversations icon.

Understand the reasoning panel

When you ask a complex question, Novus shows a reasoning panel to explain exactly how it arrives at your answer.

1. Look for the Reasoning dropdown while Novus is generating a response or above a completed message.